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August 2007
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View Article  Harteis Shares Comments on Kindness

Harteis Editor's Pick:

William Wordsworth also said it well: "That best portion of a good man's life; his little, nameless, unremembered acts of kindness and love."

The following well-known anonymous poem is well worth a reminder:

    "Whatever our hands touch –
    We leave fingerprints!
    On walls, on furniture
    On doorknobs, dishes, books.
    There's no escape.
    As we touch we leave our identity."

Source: Acts International

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View Article  When to Quit ~ Or When to Stick!

Harteis shares book review:

The Dip: A Little Book That Teaches You When to Quit (And When to Stick)
By Seth Godin (Penguin Books, 2007)

Between miles 20 and 21 of the Boston Marathon, runners must climb the infamous Heartbreak Hill—over one-half mile of steep incline. Research shows that around the 20 mile mark marathoners began to exhaust the stores of energy in their muscles. For this reason, Heartbreak Hill is positioned at the worst possible point of the race. Just when runners are hitting their peak of physical fatigue, they find themselves staring up ...   more »

View Article  Strategies for Success
Harteis Editor's pick of the week:
Zig's Strategies for Success!

"You were born to win, but to be a winner you must plan to win, prepare to win, and expect to win." – Zig Ziglar 
 
How do you know when customers are dissatisfied? When they complain! However, since most unhappy customers won't complain (to you), you need to ask them if they're satisfied with your product or service, or your business overall. Most businesses do not make it easy or convenient for angry customers to complain. That's because the businesses doesn't want to invite ...   more »